Privacy Policy
What do we do with your information?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
Consent
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask you for your personal information for a secondary reason, like marketing, we will either ask you directly for your express consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use of disclosure of your information, at any time, by contacting us at wines@tinwaldfarm.co.nz or mailing us at Tinwald Farm, 1599 Luggate-Cromwell Road, Mount Pisa, Otago, 9383, NZ.
Disclosure
We may disclose your personal information if we are required by law to do so or if you violate our Terms and Conditions.
WooCommerce and Stripe
Our store is hosted on WooCommerce. WooCommerce provides us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through WooCommerce’s data storage, databases and the general WooCommerce application. They store your data on a secure server behind a firewall. For more information, refer to the WooCommerce Terms of Service and Privacy Statement.
Our service uses the payment services of Stripe to complete your purchase. Stripe stores your credit card data in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After your purchase transaction is complete, your transaction information is deleted. For more information refer to the Stripe Services Agreement and Privacy Policy.
Third-Party Services
In general, the third-party providers used by us to sell and fulfil our products and services to you will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide them for your purchase-related transactions. For these providers, we recommend that you read their privacy polices so that you can understand the manner in which your personal information will be handled by these providers. In particular, certain providers may be located in, or have facilities that are located in, a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms and Conditions. When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites. We recommend you read their privacy statements.
Age of Consent
By using this site, you represent that you are at least 18 years of age. Please drink responsibly.
Changes to this Privacy Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
This Privacy Policy was last updated in July 2025.
Questions and Contact Information
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact us at wines@tinwaldfarm.co.nz or mail us at Tinwald Farm, 1599 Luggate-Cromwell Road, Mount Pisa, Otago, 9383, NZ